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Ebuyer.com was originally founded in as a small group of IT developers and PC retail experts. A niche was spotted in the market for those who wanted computer components which were more readily available and featured at much lower prices. The online business quickly expanded and is now one of the most popular sites for PC enthusiasts to visit.
The company now also deals in mainstream electricals as it continues to grow. This means the customer is offered everything from TVs and laptops to kitchen appliances and cameras. However its main branding still focuses on leading the way as the “go-to site for computer components”.
The site demonstrates this nicely with tabs for easy browsing that highlights each electrical category and also include a “Gaming Store” section and “Business site”. These can be utilised by regular customers, as each buyer must sign up for an account in order to make a purchase.
For businesses that purchase from eBuyer.com, all prices are quoted ex-VAT and a specialist support team are always available for queries. eBuyer.com also offer deals on bulk orders for registered businesses on their site.
As online traders, eBuyer.com maintains a distribution facility, which was actually purpose built in 2006. These headquarters can be found in Howden, East Yorkshire. The site houses a 280,000sq feet warehouse that sources over 20,000 weekly orders. All of these are delivered to customers throughout the UK and next day delivery is available. Delivery is free for orders over £49.99 (although terms and conditions do apply here).
Various different delivery charges do apply for certain packages depending on size, however, these are all listed on the site. Returns are accepted by eBuyer.com however only if the online instructions for returns are adhered to. This is listed on the site in four simple steps including picture demonstrations for return packaging. A helpline is also available on 0371 521 3300 as well as an automated online chat service for general customer enquiries.
As the customer account system is in place, customers can also track their order, view previous orders and keep a 'wish list' of products on their page. A standard checkout facility is available here and any account details can be easily amended without the help of the customer support team. All major credit cards are accepted and an option to pay via PayPal is in place.
As well as the online and phone support for customers, there is also a facility that allows customers to contact the Managing Director directly. Ebuyer.com also has its own dedicated Facebook page and Twitter account which can be used for anything from queries to special offers.
Other special offers are listed on the home page of the site in the form of banner ads and a “clearance” section is available for those looking to shop in the sale only.