Added 11 months ago
Looking towards boosting your immune system and kick starting your metabolism? Then myvitamins is the right place for you as it is a one stop shop for you, ever willing to find that vitamin that is just right for you.
Myvitamins is passionate about providing you high quality products incorporating such products into your everyday life.
Myvitamins.com is a friendly website that is very easy to navigate without any stress. It is very simple, all you need to do is to find the status of your order by logging into your account and viewing your order history. This will then display outstanding and previous orders then you will have to click through to view your order and you will see the date your order was dispatched.
You may also need to check your email to see whether you have received a dispatch confirmation. The email confirms the estimated delivery date for your order and if your order has been sent on a tracked service, you will be sent a link to the courier website.
You may need to check the delivery timescale to know when your order will arrive, if your order has been dispatched.
Myvitamins offers a 2-3 working days delivery options for UK. It also offers a standard delivery which is free if you spend over £20, it also offers a next working day delivery. For a Standard next day and Saturday delivery (yodel) £3.95, for a premium next day delivery (DPD) £4.95 and Sunday (DPD) for £5.95.
It is very important to ensure that you check your order or items upon receipt and always before use. Should in case any errors occur or issues arise then these need to be reported immediately so that it be can investigated.
However, before attempting to return an order or item you will need to contact the customer service team to request for a return and you will be given an authorisation number. It is pertinent to note that it can be difficult to process your return, or the process may take longer without this number. The return policy does not however affect your statutory rights.
In order to make the returns very efficient and smooth, your order number will be required, the item you want to return and also the reason for return. Upon receipt of these details you will be provided with a unique returns authorisation number and all the necessary information to arrange the return. You must also ensure that the returns form is included and make sure you also package the item securely.
When you send your item to myvitamins, you will need to obtain a proof of postage receipt. The proof of postage does not cost anything however without it your refund will not be able to be processed or exchanged in such an instance where your item is lost in transit.
If you need an exchange or a replacement and the product is no longer available, a refund will be paid back to the original account used to purchase the product.
Every products accepted and then returned is your responsibility until it reaches the warehouse of myvitamins. Thus, it is important to ensure that you send your item back using a delivery service that secures the value of the goods.
With myvitamins, you may decide to cancel the contract within 14 days without giving any reason. The cancellation period will however expire after 14 days from the day on which you acquire the physical possession of the goods.
In order to exercise the right to cancel, you must ensure that you inform them of your decision to cancel the contract using a clear statement. It is pertinent to ensure that the items or goods to be returned are in the same good condition, unopened and in its original packaging.
The effect of the cancellation is that you will be reimbursed all payments received from you, including the cost of delivery but in exception to the supplementary costs arising if you had chosen a type of delivery other than the least expensive type of standard delivery offered by myvitamins.
Myvitamins may however make a deduction from the reimbursement for the loss in value of any goods supplied if the loss is the result of unnecessary or any mishandling by you.
A reimbursement will be made to you within 14 days after the day they receive back from you any goods supplied or 14 days after the day you provide evidence that you have returned the goods or in a situation where by there were no goods supplied, 14 days after the day on which myvitamins is informed about your decision to cancel the contract.
In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods. You will also be reimbursed using the same method of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Myvitamins offers the best and affordable prices you can ever get for its high quality products. Myvitamins offers various payment methods for your orders which includes Visa, Visa Debit, Visa Electron, Master card, Switch/Maestro, American Express, Paypal, Adyen and Alipay. Cheques or postal orders are unacceptably.