While New Look’s stores remain popular among many shoppers, their online store has attracted thousands of new customers. In addition to New Look’s over 1,000 brick-and-mortar stores, they now ship to 120 countries worldwide from their website. Each week, over 800 new products are uploaded to New Look’s online store for sale, consistently giving shoppers new styles to try.
New Look History
In 1969, Tom Singh of South Africa opened the first New Look store in Taunton, a small town in the United Kingdom. When the company first began, it was owned by Apax Partners and Permira, two private equity groups. In 2015, the brand was sold to Brait SE for over £780 million.
Since its founding, New Look has rapidly expanded across the globe. In 2008, the company opened its largest retail store in the Chicago One Shopping Centre, a pivotal point in the brand’s history. The following year, New Look expanded its brand even further and opened its first store in Russia.
In 2010, New Look purchased the former site of a Borders bookstore in the Glasgow Fort Shopping Park, spanning over 1,700 square metres. This opening marked New Look’s 300th flagship store - a major achievement for the brand.
Today, New Look has roughly 1,160 store locations around the world. What began as a small brand in the United Kingdom has grown into one of the most popular chain of street shops in the world, making New Look the popular choice of shoppers around the globe.
New Look offers many shipping options for their customers. Their unique Delivery Pass program allows customer to get unlimited delivery all year long for just £9.99 a year. For shoppers who don't choose the Delivery Pass, they can choose from standard shipping and various next-day delivery options.
All orders over £55 are eligible for free standard worldwide delivery, and all orders over £75 are eligible for free express worldwide delivery. New Look ships to 120 countries, so shoppers around the world have access to their variety of products. Shipping times will vary depending on the chosen shipping option and the customer’s home location.
New Look’s Return Policy
Customers have 28 days from the time they’ve received their order to make any returns. Returns can be made in-person to any New Look store, Collect+, or Doddle location for free. For customers choosing to return their items by mail, they also have 28 days to do so, and they will be responsible for any shipping costs.
During the holiday season, New Look offers and extended return period for any purchases made between October 1st and December 24th. During this period, all purchases are eligible for return through the January 31st, and are not limited by the standard 28 day return policy.
Payment Options (In-Store and Online)
New Look customers can pay for their order using any major credit card, PayPal, New Look gift cards, or the New Look Store Card. New Look also accepts e-Gift cards, which customers can use both in-store and online.
New Look’s Student Discount
University students are eligible for a 10% off discount in New Look stores and online. Students shopping in-stores must show a valid student ID card at the time of purchase to receive their discount. Those shopping online are also eligible for the student discount, and can receive it by entering their NUS Extra ID when checking out.