Added 1 years ago
Added 1 years ago
Added 1 years ago
In the bid to share its passion for knitwear with the rest of the world, WoolOvers has dedicated websites for its French and Russian customer base in France and Russia respectively. The UK, Canada, USA, and the antipodes (Australia and New Zealand) all have, as well, tailored websites for the respective customer base in the countries.
In retrospect, WoolOvers started its enterprise by interacting with its patronizers at the horseback riding and the UK Country shows. It was from there that the business cut its teeth- a sort of preparatory step to be the business-cum-fashion phenomenon it is today.
Furthermore, cotton and wool, as peculiar to any other knitwear outfit, are the specialties of WoolOvers and having been in business for over two decades customers should expect great deals, services and products at a decent price. It is not farfetched that the brand has a remarkable rating on Feefo, the online feedback platform where customers get to review their encounter with product and service providers.
In other to ensure best wool practices are maintained, WoolOvers is an associate of the Wool Board and Woolmark in delivering a standard not short of quality. To this effect, WoolOvers’ materials are machine friendly as they are washable.
How to order
Add items to Bag
Customers will find on the website the chosen style page where they to pick the size and color they wish to order. They are expected to click the ‘Add to Bag' button afterward.
Review Bag content
Adding items to the bag should be followed by clicking a ‘checkout’ button. This takes the customer to the basket page where orders can be reviewed. As long as the user is ready, the ‘Checkout Securely’ button can be clicked.
Login or Continue as Guest
At this stage, having a WoolOvers account enables the user to continue after logging in. It is equally possible to supply an email address in the case of being a guest with the alternative of signing up for a new account subsequently.
Supply Delivery Address
Adding a preferable delivery address is just as important as anything else. Users will be required to fill in they would like their order to be delivered.
Users will need to ensure they crosscheck their required payment details after filling. They will then proceed to hit the ‘Place Order & Pay’ button.
Customers are now through with the order. They are expected to receive an email confirming the order along the order details. Customers having challenges in this regard can contact the Customers Service for clarity.
Smooth shopping experience
The online store of WoolOver is designed to give customers a lasting impression and e-shopping doesn’t get better than it. Spring, summer, winter or autumn, it does not matter when it comes to finding a stylish cloth for the season and if peradventure users want an expert advice on designs that suits them or their color combinations, experts at WoolOvers got you!
On the website are sections to make shopping a lot easier and hassle free. The sections include new arrivals, women, men, collection, accessories, offers, gift shop, outlet the blog category and keeps customers abreast on what is new as well as tips.
WoolOvers offers standard delivery for orders placed between £60 and over at a free cost within 3-5 working day while shipping for orders less than £60 is billed at £3.95. The second type of delivery option is the Parcel Shop Click & Collect. Here also orders of £60 or over are free while under £60 is billed at £3.95. Customers are expected to pick their parcel up from a local store. The parcel will be in in the local store for a period of 10 days after which it will be returned to WoolOvers if not claimed. For international deliveries, WoolOvers does not offer delivery services to PO Boxes. Users can visit the website for more details on international deliveries.
Return and cancellation policy
WoolOvers renders great quality knitwear but if one is dissatisfied for any reason with a material when received; there is the company policy of either exchanging it or a full refund to the customers’ credit or debit card. Any item can also be returned within 3 months of purchase for an exchange or refund as long as it is in perfect condition. Sale and outlet items have a 14days grace on them if they are to be returned or exchanged. It is important to also know that hats are not included in WoolOvers’ Returns Policy based on hygiene concerns. The Customers Care of the brand is always available to treat complaints.
As a high street knitwear retailer, WoolOvers is charged to gear productivity from a reliable customer feedback system. Not that the brand attempts to pull wool over our faces with their inclination and prestige, Nah, they are just the real deal.